Frequently Asked Questions

We are here for you!

Shipping is free on most orders. We do not ship internationally at this time.

We want to keep you informed. As soon as we assign a shipping label to your order, we’ll email you with tracking information.

We accept all major credit cards. We do not accept personal checks, prepaid debit cards, or money orders.

Sales tax depends on where you live and the items you purchase. All tax estimates will be messaged at checkout.

We’re so excited for you to receive your products. Orders with standard shipping will arrive in 5-7 business days.

Carriers and tracking information can be tricky. It is not uncommon for a shipment to experience some delays or for a carrier to mark an order delivered and not have it arrive until the next day. We want you to receive your order too, so we’re sorry for any trouble this may cause.

If your order still hasn’t arrived 48 hours after it was estimated and/or marked as delivered, just send us an email at

We have your back. Just send us an email at

We've got you covered! Please visit our shipping page for any questions regarding your order.

For any other questions, please feel free to reach out to

Once an order has been processed, it cannot be canceled or changed.

We are dedicated to making your experience the best possible; however, we only accept returns if approved. Please visit our return page for more information.

Product Questions

Please review our return policy page. All returns must be approved.

Yes, the backpack is designed to carry a water bladder, and water bottles and has compartments to secure keys, phones, and more.

We recommend cleaning the RUKR One by wiping it with a soft cloth dampened with mild soap and water.

Yes, the weighted vest is adjustable to ensure a comfortable fit for women (and men too). It features adjustable straps and closures, allowing users to customize the fit accordingly to their body size and shape. We advise adjusting RUKR Element to be snug but not restrictively tight.

Spot clean: Use a damp cloth with mild soap to remove dirt or stains from the vest's surface.

Do not machine wash.